St. Mary’s Island Doctor’s Surgery

There have been some changes to GP Surgeries run by DMC Healthcare, this includes St. Mary’s Island Surgery and branch surgeries.

Care Quality Commission (CQC) inspectors visited St Mary’s Island Surgery in Chatham on Friday 10 July 2020. As a result of this inspection, the CQC took immediate enforcement action at 5pm on Wednesday 15 July after finding significant and ongoing issues of patients being exposed to the risk of harm. People’s care needs were not being met and there was a lack of clinical leadership.

The action affects St Mary’s Island Surgery, and also the branch surgeries of Green Suite at Balmoral Healthy Living Centre, Twydall Branch Surgery, the Pentagon Centre and the Sunlight Centre Surgery. DMC Healthcare has been providing services at the five GP sites since 1 April 2019, providing care to some 27,500 patients. The CQC’s action means they can no longer see patients at these sites.

In January 2020, the CQC rated the surgeries as ‘Inadequate’ overall which meant all five surgeries were in Special Measures.

Wilf Williams, Accountable Officer at NHS Kent and Medway Clinical Commissioning Group (CCG), said: “Patients do not need to take any action. Since the CCG was informed of the CQC’s decision, we have been working hard to put a temporary provider in place to ensure there is minimal disruption to patient care.

“Medway Practices Alliance (MPA), the GP federation that brings together practices and GPs from across Medway to develop quality healthcare, will become the temporary provider with support from Medway Community Healthcare. Patients will be able to phone the practice for appointments and prescriptions as they normally would do.

“We will be working with MPA to ensure telephone appointments continue to be available. This week, patients requiring face-to-face appointments will be offered one at an alternative location. From Monday 20 July, face-to-face appointments will be available at St Mary’s Island Surgery. Patients should continue to ring their practice as usual.

“We will continue to work with MPA, Medway Community Healthcare and other local GP practices in order to return services to normal as quickly as possible.

“We have been concerned about DMC Healthcare for some time and have been working with them to improve services, including deploying staff to assist at each of the sites for several weeks prior to Covid-19. However, insufficient improvements were made, leading to the CQC’s enforcement action.”

The CQC recently took enforcement action at St Werburgh Medical Practice in Hoo, also run by DMC Healthcare. As always, the CCG is working with NHS England and the CQC to continue to monitor other services operated by DMC to ensure they are providing the level of patient care expected.

If patients need to escalate a complaint, they can visit

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